Peer Virtual Professional Development: De-escalation

Virtual professional development trainings for the Arkansas Peer Workforce.

De-escalating a mental health crisis is a very difficult skill set and starts with the worker calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. To keep spaces safe for everyone, effective workers need a toolkit of de-escalation responses that help the upset person self-regulate and move toward problem solving. In workplaces that value equity and inclusion, staff use a trauma-informed, non-punitive approach to managing conflict.

Learning Objectives:

• Examine strategies to ground and reorient oneself in a stressful situation
• Identify the person’s need and specific concern
• Describe a de-escalation model for crisis situations
• Practice verbal strategies for building cooperation and seeking compliance

Fee Breakdown

Category	Description	Amount
Course Fee (Basic)	Zoom - No Charge	$ 0.00